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What to Expect During a Plumbing Repair Service

Having a plumber come to your home and perform routine plumbing maintenance should not be looked at as an inconvenience but as a service that is well worth your time. A regular maintenance inspection performed by a local plumbing company can help you save money by detecting potential problems before they become expensive emergencies. It can also protect your home and personal belongings from extensive damage caused by a plumbing emergency. A maintenance and repair appointment is intended to thoroughly inspect your household’s plumbing system and identify any potential problems. If a problem is discovered, the plumber can make recommendations on how to resolve it and begin the service at your earliest convenience. Here’s what you should expect when hiring a professional plumber and what we guarantee when you work with our experts at Morrison Plumbing.

Your Plumber will Perform a Professional Maintenance Checklist

A professional plumbing company will have a comprehensive maintenance checklist so they can do a thorough job and properly diagnose any problems that need professional repair. The following items will be on the maintenance checklist:

  • Look for signs of water damage on the walls or near cabinets/cupboards
  • Inspect the pipes and plumbing for signs of damage or corrosion
  • Check the toilets to ensure they flush properly and aren’t leaking
  • Verify the faucets in the bathroom, kitchen, etc., have adequate water pressure
  • Check for potential clogs
  • Inspect the garbage disposal and water heater for damage or leaks
  • Conduct a pressure test to detect any small hairline cracks or leaks in the pipes

(A professional plumbing company may occasionally include lead testing and video pipe inspection in the routine maintenance inspection.)

A Variety of Plumbing Services will be Provided

It is reasonable to expect your plumbing company to handle a wide range of plumbing issues. You never know when you’ll need an emergency plumber, so the company should provide emergency services as well as routine service calls around the clock.

Other services are more focused. If your drain is clogged, you’ll need the services of a plumber who specializes in drain cleaning. A plumber who works on water heaters is the only person who can fix a lack of hot water. Plumbers typically list their services on their website. You can call for more information or to inquire about specifics, such as whether or not they work with tankless water heaters.

When you work with Morrison Plumbing, you can trust that we can handle any plumbing service, from inspections and maintenance to repairs and replacements. Whether you need professional assistance with your sump pump, gas line, frozen pipes, water filtration, leak detection, or the plumbing in your bathrooms and kitchen, we’ve got you covered.

Quality Tools and Products will be Used

While some repairs are as simple as elbow grease and plumbing tape, others require replacement parts or the installation of new parts. Quality is important in both cases. A poorly made part will not withstand the consistent use your plumbing system is subjected to. When considering hiring a plumber, consider their part selection. Do they use high-quality components or just the cheapest ones they can find? Don’t fall into the trap of believing that the most expensive companies use the best parts or that the most affordable companies only use low-quality parts. You must inquire directly about a company’s parts and read customer reviews. At Morrison Plumbing, we use top-quality parts and always keep our service vehicles fully stocked with the tools and products we need to complete any job quickly and efficiently. However, our exceptional service remains affordable to our valued customers.

Superior Service at Every Step of the Process

You deserve to work with a company that consistently provides excellent service, but not all businesses do this. Some get off to a good start, only to fall short due to poor workmanship or follow-ups.

Your plumbing company should provide excellent service from the time you schedule an appointment until long after the repair is completed. If you’re unhappy at any point, it’s a good idea to start looking for a new company. Your expectations deserve to be met, and at Morrison Plumbing, we won’t consider our job complete until we exceed those expectations and earn your total satisfaction with our exceptional service.

Fair & Honest Pricing

While no company can promise an exact estimate every time, some are more accurate than others. Be on the lookout because some businesses are outright deceptive, providing estimates that are significantly lower than the actual cost.

Before allowing a plumber to begin any work, request an estimate. Inquire about any hidden fees that were not included in the estimate. If you know someone who has previously used the company, ask them if their estimate was fair and accurate. You don’t want a high emergency service fee to drain your bank account or max out your credit card.

When you work with Morrison Plumbing, you can always trust that you’re getting the best service at the best price. We are upfront and honest about our pricing and try to make our services as affordable as possible. We value your business and strive to be worthy of your trust. If you have any questions or concerns about our costs, the door is always open to talk with us. You can expect openness and honesty from our employees, as well as fairness.

You Will Work with Certified, Quality Professionals

Although a handyman may be able to handle your plumbing repair, you are better off hiring a licensed professional. Only a certified plumber has the necessary training and experience to complete a full repair. If an unqualified person works on your plumbing, they may cause more harm than good.

Most businesses list their credentials on their websites, but you can always call and inquire. To verify the numbers, you can usually look up state or city licenses in a database. Remember that a business license is not the same as a plumbing license.

You need someone who knows what they’re doing when it comes to plumbing. There’s a lot at stake; a faulty repair could result in water damage, a sewer leak, or other serious problems. If your project requires permits, you’ll need a plumber who is well-versed in the permitting process. Choosing a licensed company is the only way to ensure you hire someone with the necessary knowledge.

At Morrison Plumbing, our plumbers are fully certified and more than qualified to handle any of your plumbing needs. They have years of experience and all the necessary training to complete every job to your satisfaction.

Good Communication and Answers to Your Questions

Working with a company that communicates well can result in a positive experience. If there are any issues before your service call, the company should contact you and let you know when they can send someone out to you. If the company gives you a large window, the plumber should call you as soon as they arrive.

When the plumber arrives, the conversation should resume. It is up to the plumber to tell you more about your problem and how they intend to resolve it. Following completion of the job, the plumber should answer all of your questions and explain any important information to you. A breakdown in communication could leave you perplexed and your plumbing in need of further attention or repair.

Our experts at Morrison Plumbing are open and honest and will gladly have conversations with you about your concerns. We recognize you value your home and want to make sure it is taken care of, so we will always communicate with you, explain our processes, and answer your questions. This way, you will be fully informed and you can make the best decisions for the safety of your household.

100% Customer Satisfaction

For some businesses, a job well-done is one that is completed to their liking. But it’s not about what they want; it’s about what you want. With so many licensed plumbers in O’Fallon, IL, you can take your time choosing one that prioritizes customer satisfaction.

Read online reviews and testimonials to learn more about a company’s commitment to you. Find out if they offer warranties on their services, as this shows that the company stands behind their work.

Morrison Plumbing will value your business and will do whatever it takes to earn your trust as well as your approval. When you work with our experts, your satisfaction is guaranteed. Now that you know what to expect, contact our qualified plumbers today!


The main thing you can expect from a repair service from your plumber is a quality job that results in a noticeable improvement in your home’s plumbing. When you work with our professionals at Morrison Plumbing, you’ll receive so much more, including trustworthy service, informative explanations, a variety of services, quality products, and up-front honesty and unwavering support every step of the way. When you’re ready to invest in the best, call Morrison Plumbing at (618) 408-1597 and schedule your next appointment.


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